Robert and Kathleen are very busy making sure that everything operates smoothly for staff, pet owners, and pets. Robert “Bob” you might find him working outside or inside the buildings, he loves when things find him that need repair! Kathleen works as the business book keeper and also answers the phones. Keep an eye out for Kathi’s Yorkie, “Bella” as she is a very social dog and will come up to you with no problem.
Nicole Dielo was born in New Jersey and raised in Stamford, Connecticut where she graduated from Stamford High School in 1996. Nicole decided to go north to the mountains of New Hampshire where she attended Dartmouth College. Part of her Dartmouth education included a language study abroad living in Siena, Italy and she was an enthusiastic member and is still an avid supporter of the Dartmouth Women’s Rugby Club.
After college, Nicole lived in West Palm Beach, Florida and worked as a veterinary technician before attending the University of Florida College of Veterinary Medicine where she received her DVM in 2005. At Florida, Nicole participated in Operation Catnip Trap-Neuter-Return and was active in many veterinary clubs as well as playing Women’s Rugby with the undergraduate and “old girls” of Florida. She focused her training on small animals with extra training on exotic animals and acupuncture.
Following vet school, she survived a one-year internship in San Diego at the VCA Hotel Circle Emergency and Referral Center and still found a little time to play rugby with the San Diego Surfers. Next, Nicole moved north to Huntington Beach, California where she worked in private practice for five years at Westminster Veterinary Group performing surgery and medicine on small animals and exotics. Her rugby career ended after a 3rd ACL tear while playing with the Belmont Women’s Rugby Club; unfortunately, snowboarding was responsible for her 4th knee surgery.
In 2010 Dr. Dielo became a certified veterinary acupuncturist (CVA) by IVAS after completing coursework, internship hours, a case-report, and the certification exam. She immediately began incorporating acupuncture into daily practice including Vitamin B12 and Adeqan aquapuncture, dry needle therapy, and electro-acupuncture to treat a variety of conditions including nerve damage and seizures, arthritic pain, anxiety, muscle atrophy/pain, intestinal disease and kidney disease. Acupuncture provides one more tool we have to help our pets quality of life and can be used concurrently with modern therapy or as a stand-alone treatment.
In 2011, Dr. Dielo returned home to Connecticut and has enjoyed being closer to family and old friends. She resides in Stratford with her dog, Friday and her cats, Puppy and Tangent. In her free time she enjoys taking the dog to the beach, hiking, biking, snowboarding, cooking, eating, climbing trees, and going to concerts.
Rebecca is a third generation family employee at Snowflake Pet Center; she is the office manager. Her love and compassion for animals have become her life. She has 2 dogs, “Zoe” a Yorkie and “Sawyer” Cocka-a-poo. Rebecca enjoys being a mother to her two children Makenzie and Hunter; they come to work with her whenever she’s here. It is not unusual to find Rebecca managing Snowflake when her parents are attending a convention, seminar, or even away on a vacation. She hopes to one day be able to take over the family business and continue to make certain that your special family member receives the best possible care.
Cheryl has been a receptionist at Snowflake Pet Center since February 2006. She loves to greet clients and their pets by name to make them feel welcome. Also communicating with clients is no problem for her, she enjoys talking with everyone, which makes her perfect for being a receptionist. Along with her husband, Glenn, she is raising three wonderful children and in her spare time she enjoys knitting and crocheting. Cheryl devotes most of her time to helping both children and animals and has a very big heart for both.
William has been a technician for over 10 years. Studying at Boston University he completed numerous classes on Animal Behavior and AAHA (American Animal Association Hospital) approved anesthesia protocols. William has worked well with difficult and nervous animals being able to read their body language and approach them in a “Fear Free” manner which is the newer generation of handling pets to make their vet visit less stressful and scary. He takes great interest in educating clients on current studies to keep pets healthy with the most current preventative protocols. Being Latin he speaks fluent Spanish. William has 4 dogs and 4 cats. He also has 2 large avians, and countless reptiles. In his spare time he volunteers at local shelters and loves to travel.
Juan joined our team in 2011. He fits right in here at Snowflake Pet Center with his polite and cheerful personality. Juan enjoys taking boarding pets out for their walks and playtime. Outside of work Juan enjoys spending time with his two children who are twins.
Jenny has been grooming for Snowflake Pet Center for over 30 years. It is her passion to make sure all her special grooming pets are looking pretty and handsome. She can groom both dogs and cats, anything from a bath, nail trim, ear cleanings, lion cuts for cats, shave downs, and puppy cuts. If there is a special haircut you want for your pet, bring a picture for an example and I’m sure you will be more then happy. Outside of work she loves to spend time with her grand daughter, cooking and baking. Jenny also speaks Spanish.
Bio coming soon!
Makenzie is a fourth generation family greeter at Snowflake Pet Center. She loves seeing and petting all the dogs and cats that visit Snowflake Pet Center. She loves to give pet-friendly snacks to many pets and snuggle with them too. Occasionally, you might get her on the other end of the phone.
Hunter is fourth generation also and brother to Makenzie. He loves seeing all the animals that come through our offices for boarding, grooming, doggy daycare and to see our doctors too!